TOWSON, MD—After extensive testing, Baltimore County Public Schools released instructions to parents about how to perform student device updates. As students and parents followed the directions, their experiences were wide and varied, resulting in inconsistent success.

Due to these inconsistencies, the BCPS Department of Information Technology is asking parents and students not to perform these device updates at this time.

The Department of Information Technology is working with selected students to determine the cause of their update difficulties. Once this information is collected and analyzed, updated guidance will be provided about how to successfully conduct computer updates.

BCPS officials say the updates, while important, are not required for students to participate in online learning, and no issue is caused if a parent or student has already performed the update.